The small print

01Who we are

Althea Visuals is a trading name of Kateryna Danyliuk, a sole trader based in Somerset, England. Address: 2 Bridge Street Apartments, The Bridge, Taunton TA1 1TG. Email: althea.saas@gmail.com.

These terms apply to every pack we make. By paying the first half you agree to them.

02Ordering and the 24 hours

• The pack: a poster or post, 3 stories (which also work together as a carousel post), an animated story with sound, and 2 captions, all built from one idea and sized for Instagram.
• Before we start we agree the details with you: what to feature, what you'll send us (photos, logos, text) and anything you'd like us to create.
• The clock starts when we tell you it has, once the details are agreed and the first half is paid. From then, your previews arrive within 24 hours. Every day counts, weekends included. Most packs are ready in 3 to 8 hours.
• If something we need is missing, the clock waits for it.
• We may turn an order down, for example if we can't meet the deadline. If we do, you pay nothing.

03Price and paying

• £79 for the whole pack, paid in two halves of £39.50 by card through Stripe. No VAT is charged.
• First half: before we start the clock.
• Second half: after you've seen the previews and any changes are done. The previews carry our mark; the full, clean files are sent as soon as the second half is paid.
• Extra rounds of changes are £15 each, agreed with you before we make them.

04Changes and redos

• One round of changes is included. Send everything you'd like changed in one message while you look at the previews. Changes come back within 24 hours, usually the same day.
• A redo is for when the pack doesn't match your brief: a wrong date or detail, an instruction we missed, a look that goes against what you asked for. Then we rethink it from a new idea, free, within 24 hours.
• Anything that wasn't in the brief, including a change of mind about the style, counts as a change, not a redo. We decide which it is, using your brief as the reference, and we'll always explain why.

05Stopping, cancelling and refunds

• Before the clock starts: cancel any time and we refund the first half in full.
• After the clock starts: the first half covers the work we've done and isn't refunded.
• After the previews: if you'd rather not go on, just tell us. You don't pay the second half, and the previews and files stay ours.
• If you're buying as a private person, UK law gives you 14 days to cancel a service bought online. By asking us to start within those 14 days, you agree that if you cancel after the clock starts, you pay for the work done so far (the first half), and that once we've delivered the full pack, the right to cancel ends.
• None of this affects your legal rights. If something we made isn't done with reasonable care and skill, tell us and we'll put it right.

06Your material, and using the work

• What you send us: you confirm you're allowed to use any photos, logos, names and text you give us. You're responsible for the facts in your promo (dates, prices, line-ups, age limits).
• Once the pack is paid in full, you can use it anywhere you promote your event or business: Instagram posts, stories and reels, other social media, print and your website. You can't resell it, or claim the design as your own work for other clients.
• Fonts, music and imagery we use are licensed or copyright-free for this use. Music we add is cleared for your posts; a chart song you choose yourself is added through Instagram's music picker and is covered by Instagram's licence, not ours.
• Our portfolio: we may show the finished pack on our website and social media. If you'd rather we didn't, tell us any time and we won't.
• We won't make anything hateful, misleading or illegal, and may stop an order that asks for it.

07Responsibility

We make every pack with care, but we can't promise how an event, a post or a sale performs. Our total responsibility for any order is limited to the price you paid for it. Nothing here limits anything the law doesn't allow us to limit.

08Questions and complaints

Email althea.saas@gmail.com or message @althea.visuals. We reply within a few hours, from 8am to 10pm, and aim to sort any problem within 7 days. These terms are governed by the law of England and Wales.

09Your details

• What we collect: what you send us through the brief form, email or Instagram (your contact details, event details and any files), and payment records from Stripe. We never see your card number.
• Why: to reply to you, make and deliver your pack, take payment, and keep the records the law requires.
• Who else handles it: Cloudflare (runs this site and the brief form), Google (our email and file delivery), Stripe (payments) and Meta (if you message us on Instagram). We don't sell your details or use them for marketing lists.
• How long: briefs and files for up to 12 months after your order; payment records for as long as UK tax law requires (currently around 6 years).
• Your rights: you can ask to see, correct or delete your details by emailing us. If you're unhappy with how we handle them, you can complain to the Information Commissioner's Office (ico.org.uk).
• This site sets no tracking or advertising cookies.